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The Government seeks to strengthen the partnership between civil society groups and government agencies to ensure an all round social development and effective delivery of social services. This was stated by the Minister for Personnel, Public Grievances and Pensions, Shri Suresh Pachouri in a workshop in New Delhi today.
In his keynote address, Shri Pachouri noted that the work of government needs to be supplemented by the non-government organisations (NGOs). He said that government alone cannot solve all the problems of the people, nor is it desirable to leave people out of the process of governance. Refering to the Panchayati Raj institutions, he said that developmental decisions are now made at the grass-root level, generating a feeling of empowerment & interest in the people. He said that the concept of Citizens’ Charter, introduced in 1996 is slowly becoming a tool of ensuring accountability in government. He said that so far 108 citizens’ charters have been brought out by the central government agencies and 625 by various state government agencies. These charters help people understand the services they are entitled to get from the government, and the various grievance redressal mechanisms that are available to them.
Secretary, Ministry of Personnel, Public Grievances and Pensions, Shri A.N. Tiwari in his introductory remarks said that government will have to ensure that there is a demand for services that are given by them and this can happen only when the NGOs spread awareness among people regarding these services. He said that this demand for service will go a long way in ensuring efficiency and accountability.
In the workshop titled ‘Improving Service Delivery & Role of NGOs’, 35 NGOs from across the country presented their experiences. Officials from Centre for Good Governance, Hyderabad, Ministry of Consumer Affairs, Quality Council of India, Bureau of Indian Standards and Tata Consultancy Services also made their presentations.
AD/SK
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