|
Lok Sabha
A prototype of a model for Conceptualizing and implementing a Charter Mark Scheme for recognizing and evaluating excellence in the implementation of Citizens’ Charter and to develop a rating system for grievance redress mechanism and service delivery has been developed.
The three components of this scheme are: - (i) Assessment and recognition of excellence in the implementation of Citizens’ Charter; (ii) Public Grievance Redress Mechanism Rating Model and (iii) Assessment of Institutions’ for Excellence in Public Service Delivery. The prototype is presently under testing in identified Ministries/Departments and Organisations. On introduction, the scheme is expected to help in augmenting outcomes/performances to meet Citizen’s needs.
This information was given by Minister of State for Personnel, Public Grievances and Pensions, Shri Suresh Pachouri in a written reply to a question in the Lok Sabha today.
AD/SK
|
