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The two Call Centres, set up at Bangalore and Patna with effect from November 29, 2004, to provide integrated train enquiry on reservation status, accommodation availability, train arrival and departure information, on three digit No. 139, a computer server based interactive voice response, have been functioning effectively to the satisfaction of the rail users in the two States of Karnataka and Bihar.
Each such Call Centre within one BSNL Basic Telecom Circle is accessible to all telephone land lines, WLL and Mobile users in one circle without prefixing the STD codes within the Circle.
Besides, each Centre has been equipped with 240 lines with a capacity to handle 100,000 calls a day. Apart from the automatic interactive voice response system, it provides PNR status, accommodation availability, train arrival and departure information, 12 agents are manning the Call Centre to provide more user specific information.
The unified 3-digit Railway Enquiry System will be extended to cover the entire nation in a phased manner to provide more user friendly train services related information.
MYS:BKS:NC
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